bip99 FAQ — Frequently Asked Questions

To open an account at bip99, you need an active mobile number, an email address, and a strong password. The registration process is fully online and takes just a few minutes. Your valid national ID card or passport details may be required for account verification. Only those aged 21 or above may register.

No, only one account per user is permitted at bip99. Attempting to open multiple accounts using the same mobile number, email, or ID may result in all accounts being closed and balances forfeited. This rule is strictly enforced to ensure fair play.

Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Enter the code and set a new password. The entire process usually takes under two minutes. If you have trouble, contact our 24/7 live chat support.

First make sure your username and password are correct and that Caps Lock is off. Clear your browser cache and cookies and try again. If the problem continues, contact bip99 live chat — our support team is available 24 hours a day, 7 days a week to assist you in Bengali.

Account verification (Know Your Customer or KYC) helps protect your account and prevent fraud on the platform. It ensures that only the genuine account owner can manage the account and withdraw funds. bip99 uses SSL encryption to keep your information secure.

Deposits from bKash to bip99 are instant — your balance is credited within seconds of a successful payment. The minimum deposit amount is ৳300. No additional fees are charged. If a deposit is delayed, contact live chat with your payment reference number for a quick resolution.

Yes. bip99 supports Bangladesh's three main mobile banking methods — bKash, Nagad, and Rocket. The minimum deposit for all three methods is ৳300 and deposits are instant. Select your preferred method on the payment page and follow the on-screen instructions.

The minimum withdrawal amount at bip99 is ৳500. Once the request is verified, funds generally arrive in your bKash, Nagad, or Rocket account within 1 hour. Keep your account verification complete for faster processing.

bip99 does not charge any fees of its own for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transfer charges in accordance with their policies. Contact live chat for any questions.

The most common reasons for a rejected withdrawal are incomplete account verification, unmet bonus wagering requirements, or a request below the minimum amount. Contact bip99 live chat and the support team will explain the reason and help you resolve it.

Go to the cricket betting section of bip99 and select your preferred match from the BPL, IPL, or T20 match list. Place bets on match winner, toss, total runs, or other markets. Verify the odds and amount once before confirming your bet. With live betting you can also place bets while the match is in progress — odds update in real time.

bip99 offers slots and casino games from multiple leading providers including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. Popular games in Bangladesh such as Fortune Tiger, Gates of Olympus, Fortune Gems 2, Sweet Bonanza, and Aviator are all available on one platform.

RTP (Return to Player) is a theoretical average representing how much of total wagers placed on a game is returned as winnings over the long term. It does not guarantee a win in any given round — game outcomes are determined by a Random Number Generator (RNG). All games at bip99 are independently tested to ensure fair play.

Yes. bip99 is mobile-friendly. You can visit bip99.cam directly from any modern browser on an Android or iOS phone to enjoy all games, betting, and payment features. No separate app download is needed. The site is optimized for easy navigation on small screens.

In live casino, real dealers run games such as baccarat, roulette, or blackjack via live video stream in real time. You can play interactively from in front of your screen and even chat with the dealer. bip99 offers live tables from Evolution Gaming and Ezugi.

Open a new account at bip99 and make your first deposit to receive a 100% welcome bonus — up to ৳15,000. That means if you deposit ৳5,000 you receive an extra ৳5,000 in bonus credit. The bonus is added automatically — no separate code required.

The wagering or rollover requirement for bip99's welcome bonus is 25 times. That means you must wager a total amount equal to the bonus amount multiplied by 25. For example, if you receive a ৳1,000 bonus you must complete a total of ৳25,000 in bets. Certain games contribute the most toward the requirement — read the terms and conditions for details.

bip99's VIP program has three tiers — Bronze, Silver, and Gold. You move up automatically by playing regularly. Bronze tier offers weekly cashback of up to 0.3%, Silver up to 0.5%, and Gold up to 0.8%. Higher tiers come with additional benefits.

No, bonus credits cannot be withdrawn directly. Use your bonus to play games and meet the wagering requirement (25 times). Once the requirement is met, that amount is converted to real money, which can be withdrawn once it reaches the minimum of ৳500. Full bonus terms are available on the terms and conditions page.

Yes. bip99 runs extra offers and cashback promotions during special occasions such as Eid, Pohela Boishakh, and events like the BPL and T20 World Cup. Check the promotions page and live chat regularly to catch special offers. Make sure your registered email is active to receive updates by email.

bip99 uses SSL (Secure Socket Layer) encryption technology to keep all your personal and financial information secure. Our servers are protected by firewalls and advanced security measures. Your information is never sold or shared with third parties. Read our privacy policy for more details.

The minimum age to create an account and play at bip99 is 21. Age is verified during registration and proof of age may be requested during the account verification process. Accounts belonging to underage individuals are permanently closed.

Yes. As part of responsible gaming, bip99 gives you the option to set deposit limits, session time limits, and self-exclusion. You can use these tools to keep your spending under control. Contact the support team via live chat for help changing these settings.

When self-exclusion is activated, logging in to your account or placing bets is completely blocked for a specified period. It is a voluntary step that helps you manage your gaming habits. Contact bip99 live chat support to request self-exclusion.

Repeatedly playing to recover lost money, betting with household funds, or hiding your gambling from family are possible signs of problem gambling. In such situations, take a break and seek professional support. More guidance is available on bip99's responsible gaming page and from our support team.