bip99's Privacy Policy

bip99 ("we", "us", or "the platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, disclose, and protect your personal information on our website bip99.cam.

By using our site or creating an account, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. Our services are intended only for those aged 21 and above.

In this policy, "personal information" means any information that can directly or indirectly identify you. bip99 is fully committed to protecting your privacy and your information is never sold commercially to third parties.

bip99 may collect the following types of information. The purpose behind each piece of data collected is clear and lawful.

1.1 Information You Provide

• Registration Information: Your full name, date of birth, email address, and mobile number provided when creating an account.
• Identity Verification Information: National ID (NID), passport, or other government-issued ID details that may be requested as part of the KYC process.
• Financial Information: bKash, Nagad, or Rocket account numbers required for deposit and withdrawal processing. We do not store full financial account details.
• Communication Information: Messages and information you provide when seeking support via live chat or email.

1.2 Automatically Collected Information

• Device and Connection Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Information: Which pages you visited, how much time you spent, which games you played, and your betting history.
• Cookies and Tracking: Session cookies, preference cookies, and analytics-related information (see section 6 for details).

bip99 uses collected information only for the following legitimate purposes. We never use your information for unnecessary or unauthorized purposes.

• Account Management: To create, verify, and manage your bip99 account.
• Service Delivery: To operate games, process bets, provide bonuses, and complete financial transactions.
• Identity Verification: To conduct the KYC process to prevent fraud and ensure account security.
• Customer Support: To resolve your questions and complaints through 24/7 Bengali live chat and email support.
• Security and Protection: To detect and prevent unauthorized access, cyberattacks, and fraudulent activity.
• Legal Compliance: To meet applicable legal obligations and respond to lawful requests from authorities.
• Service Improvement: To continuously improve the quality of the platform by analyzing user experience.
• Responsible Gaming: To identify excessive gambling behavior and apply responsible gaming guidelines.

bip99 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket), technical support, and fraud detection. These partners receive only the information necessary to perform their specific responsibilities and are contractually bound to comply with our privacy standards.

3.2 Legal Obligations

In the case of a court order, government directive, or other valid legal process, we may be required to provide relevant information to the appropriate authorities. We always seek legal advice before making any such disclosure.

3.3 Business Transfers

If bip99 undergoes a merger, acquisition, or asset sale, your information may form part of that process. Should such a change occur, we will notify you in advance by email.

3.4 With Your Consent

Outside of the circumstances above, we do not share your information with any third party without your explicit written consent.

bip99 applies industry-standard security measures to protect your information. Our platform is committed to maintaining a safe and reliable environment.

• SSL Encryption: All data transmitted on our site is secured via SSL/TLS encryption, preventing third parties from intercepting your information.
• Data Encryption: Sensitive data stored on our systems — particularly passwords and financial information — is kept in encrypted form.
• Access Controls: Strict role-based access controls ensure that only authorized staff can view your information, and only to the extent required.
• Security Audits: Regular security assessments and vulnerability testing keep our systems up to date at all times.
• Two-Factor Authentication: An option for two-step verification is available as an additional layer of protection when accessing your account.
• Data Minimization: We collect only the information that is essential for delivering our services — we avoid collecting unnecessary data.

Please note that no method on the internet is 100% secure. Should a security breach occur, we will notify affected users as quickly as possible in accordance with applicable law.

bip99 retains your personal information for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active Account Data: Retained for as long as your account remains active.
• Transaction and Financial Records: Retained for a minimum of 5 years from the date of the last transaction, as required by law.
• KYC Documents: Retained for the period prescribed by relevant law, even after an account is closed or deactivated.
• Log and Analytics Data: Typically deleted or anonymized automatically after 12 months.

Once the retention period has ended, or if you request deletion of your account, we securely delete your data — however, certain information may need to be retained for a specified period due to legal obligations.

bip99 uses cookies and similar technologies to improve your browsing experience and ensure the platform operates smoothly.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep security features active. These cannot be disabled.
• Preference Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Collect aggregate statistics to help us understand which parts of the site users visit most.

6.2 Cookie Controls

Most browsers allow you to reject or delete cookies. However, disabling essential cookies may affect site functionality and you may be unable to log in normally. Follow your browser's instructions to change cookie settings.

As a user of bip99, you have the following rights over your personal information. Contact our support team to exercise these rights.

• Right to Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information in your records.
• Right to Erasure: The right to request deletion of your personal information where there is no legal obligation to retain it.
• Right to Object to Processing: The right to object to the processing of your information for marketing communications.
• Right to Data Portability: The right to request your information in a structured format where applicable.

To exercise these rights, write to us by email ([email protected]) or contact us through 24/7 Bengali live chat. We will process your request within a reasonable time.

bip99's services are intended only for those aged 21 and above. We do not knowingly collect information from minors.

If we become aware that a minor has used our services or provided information, we will immediately close that account and delete the associated data. The registration process includes age verification steps that discourage minors from gaining access.

If you believe that an underage person is using our site, please notify us at [email protected].

Due to our technical infrastructure, your data may sometimes be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• The data recipient complies with adequate data protection standards.
• The necessary contractual safeguards for such transfers remain in effect.
• The transferred data remains protected in accordance with the standards of this privacy policy.

bip99 may update this privacy policy from time to time — due to changes in services, new legal requirements, or technological developments. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send details of the changes by email to registered users.
• Display a notice on the site before the changes take effect.

If you continue to use the site after a policy change, it will be understood that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support is available directly through the site's live chat.

We try to respond to your enquiries as quickly as possible. Privacy-related matters are handled with the highest priority.

For more information, see our Terms & Conditions and Responsible Gaming Guidelines.